Mokksh Jewellers · Your information
Privacy Policy
Clear information about your enquiries, your stories and the choices available to you.
OWNER REVIEW — DRAFT, NOT READY TO PUBLISH. Complete the bracketed sections and confirm this policy matches your actual practices. Then remove this notice.
Who we are
This Privacy Policy explains how Mokksh Jewellers handles personal information through mokkshjewellers.in, enquiries and our Customer Stories feature. Our store is at Shop No. 1, Aman Nagar, Akash Nagar, Thapar Nagar, near Shiv Mandir and Jalandhar Bypass, Ludhiana, Punjab 141008. You can contact us on +91 75288 67958.
Privacy contact: [ADD YOUR MONITORED BUSINESS EMAIL AND RESPONSIBLE PERSON OR ROLE].
Information you share with us
When you enquire, we receive the information you choose to provide, such as your name, contact details and jewellery-related question. For a customer story, we collect your chosen display name, email address, story, optional jewellery-piece description, uploaded photograph or video, and confirmation of your permission to use the submission. Please do not include identity documents, payment details, order numbers, home addresses or information about children in a story or upload.
Website and technical information
Our hosting and website services may process information such as IP addresses, browser and device details, requested pages, times of access and error or security logs to deliver and protect the website. Form submission records may include a submission date and technical details used for spam prevention. [BEFORE PUBLISHING: confirm the actual hosting, security, analytics and form settings, and describe any additional data collected here.]
How we use information
We use enquiry details to respond to questions and discuss jewellery or store services. We use customer-story information to review submissions, contact the sender if clarification is needed, record publication permission, display selected stories and handle correction or removal requests. Technical information helps us operate the website, diagnose faults and reduce misuse. Submitting a story does not subscribe you to marketing. Any separate marketing activity must have its own appropriate notice and choice.
Customer photos, videos and stories
Submitting a story is optional. You must be at least 18 and have permission from every identifiable adult shown. Please do not submit images or videos showing children. Only submit material you own or have permission to share, including any music in a video.
When you choose to submit, you permit Mokksh Jewellers to review your material and, if selected, display your chosen name, story and media on this website. We may resize or crop media for presentation without changing the meaning of your story. This permission does not include advertising or social-media reuse; we will ask separately for those uses.
Your email address is not displayed with your story. Submissions are reviewed before being added to the story gallery, and submission does not guarantee publication. Uploaded media may have a direct web link accessible to anyone who has that link, even before it is featured. Upload only material suitable for public sharing. Photos and videos may contain embedded information such as location or recording details; remove this before uploading.
Once featured, your name, story and media can be viewed, copied or shared by others and may appear in search engines. We cannot retrieve copies already saved by other people.
Cookies and third-party content
WordPress and installed services may use cookies or similar storage for website functions and security. A Google Maps embed is used on our website; loading it connects your browser to Google, which may receive technical information and process it under its own privacy policy. You can manage cookies through your browser, although blocking some cookies can affect website functions.
[BEFORE PUBLISHING: add an accurate list of active analytics, advertising, CAPTCHA, embedded-media and cookie-consent services, their purposes and available controls. If none are used in a category, state that only after checking the website and plugins. Do not claim that optional cookies are blocked unless that behaviour is configured and tested.]
Who may receive information
Authorised people who manage our store and website may access information needed for their work. Website hosting, maintenance, form-processing, email and backup providers may process information to supply their services. Selected customer stories are shared publicly as described above. We may also disclose information when legally required or necessary to address misuse or protect rights.
[BEFORE PUBLISHING: identify the providers actually used and any relevant overseas processing. Remove service categories you do not use and add any payment, delivery or marketing providers used by your business.]
How long we keep information
[SET AND CONFIRM RETENTION BEFORE PUBLISHING] Our intended customer-story process is to review new submissions within 30 days and delete rejected or unused submissions, including their uploaded files, within 90 days. For stories we publish, we keep the selected content and the minimum contact and permission record while the story remains in use, then remove them when no longer needed, subject to applicable legal requirements. Enquiry records, security logs and backup copies follow the retention periods confirmed by our business and service providers.
[Replace this draft paragraph with the retention schedule you actually follow, including enquiry, log and backup periods. Deleting an entry alone may not delete every uploaded or published copy.]
Your choices and requests
You can choose not to submit a story and still browse the website or contact our store. To ask about your information, correct it, withdraw permission for a story, request removal or raise a privacy concern, contact the privacy contact above or call our store. Tell us the display name used and which story your request concerns. We may ask for information reasonably needed to verify that the request is yours. We will explain any lawful reason we need to retain particular information.
Withdrawing publication permission stops future use of the story on our website after we process the request. It does not undo earlier authorised use or remove copies held by others. We will consider requests in accordance with applicable law.
Protecting information
We use reasonable organisational and technical measures appropriate to the information we handle. No internet transmission or storage system is completely secure. Please use the story upload only for material you intend to share publicly, and keep sensitive documents out of the form.
Children
Our Customer Stories submission feature is for adults aged 18 or over. Do not submit information, photographs or videos about children through this feature. If you believe a child’s information has been submitted, contact us so we can investigate and remove it where appropriate.
Changes to this policy
We may update this policy when our website, services or privacy practices change. The updated policy will be posted on this page with a revised date. Last updated: [INSERT THE DATE YOU APPROVE AND PUBLISH THIS POLICY].